Shipping & Return
At Raahi Leathers, we want every order to reach you safely and every purchase to feel straightforward. Whether you are ordering a handbag, wallet, tote, travel accessory or everyday essential, our team works to make delivery and returns as simple as possible.
Below you will find everything you need to know about shipping, delivery, exchanges and returns.
Shipping Across Pakistan
Raahi delivers orders across Pakistan.
Once your order has been confirmed, it is carefully prepared and handed over to our delivery partner. Delivery times can vary depending on your location, courier availability, public holidays and other circumstances outside our control.
We recommend providing a complete address and active phone number when placing your order. This helps the courier reach you without unnecessary delays.
Free Shipping on Orders Over Rs4,000
Enjoy free shipping on orders above Rs4,000.
For orders below the free-shipping threshold, any applicable delivery charge will be displayed during checkout before your order is completed.
Order Processing
After you place an order, our team reviews the order details before preparing it for dispatch.
Please make sure your:
Name is correct
Phone number is active
Delivery address is complete
City and area details are accurate
Incorrect or incomplete information may delay delivery.
Order Tracking
When tracking information is available, it may be shared with you after your order has been dispatched.
If your parcel appears delayed or you need an update on your order, contact the Raahi team and provide your order number.
We will help you check the delivery status.
Delivery Attempts
Please keep your phone available around the expected delivery period.
Courier companies may contact you before attempting delivery. If the courier cannot reach you, another delivery attempt may be made depending on the courier’s procedures.
Repeated unsuccessful delivery attempts may result in the parcel being returned to us.
15-Day Returns
We want you to be comfortable with your Raahi purchase.
If you are not satisfied with your order or discover an issue with the item, you may request a return or exchange within 15 days of receiving your order.
Returns should be requested as soon as possible once you decide that an item is not suitable.
Return Eligibility
To help us process your return smoothly, the product should be returned:
In its original condition
Unused and unworn
With its original accessories
With tags and packaging where applicable
Without marks, stains, scratches or damage caused after delivery
We may be unable to accept an item that has been used extensively, altered or damaged after it was received.
Free Returns
Eligible returns can be arranged without an additional return charge.
Please contact us before sending an item back so our team can confirm the return and provide the appropriate instructions.
Do not send a parcel to an address without first contacting Raahi.
Exchanges
Changed your mind or would prefer another product?
Eligible products can be exchanged within the applicable 30-day return period.
Exchange requests are subject to product availability. If the requested replacement is unavailable, our team will discuss the available alternatives with you.
If there is a difference in price between the original product and the replacement product, the difference may need to be paid or adjusted accordingly.
Refunds
Once your returned item has been received, it will be inspected by our team.
If the return meets our return conditions, your refund will be processed using the appropriate available refund method.
Refund processing times can vary depending on the payment method and financial service involved.
Any applicable refund information will be communicated to you during the return process.
Damaged, Defective or Incorrect Items
Please contact us promptly if:
Your product arrives damaged
You receive the wrong item
An item is missing from your order
The product has a manufacturing issue
Your order does not match what you purchased
Where possible, send us clear photographs or videos showing the issue together with your order number.
This allows our team to review the problem quickly and arrange the appropriate solution.
Colour and Appearance
We make every effort to present our products accurately online.
However, colours may appear slightly different depending on your phone, computer screen, lighting and display settings.
Small differences in colour presentation alone may not necessarily indicate that a product is defective.
Custom or Personalised Orders
Custom-made, personalised or specially modified products may have different return conditions because they are prepared specifically for the customer.
If you are ordering a customised product, please confirm the applicable return and exchange conditions with our team before placing the order.
Items that arrive faulty or incorrectly prepared will still be reviewed by our customer service team.
How to Request a Return or Exchange
To request a return or exchange, contact Raahi Leathers and provide:
Your name
Your order number
The product you want to return or exchange
The reason for the request
Photos or videos if the item is damaged or incorrect
Our team will review your request and provide the next steps.
Need Help With Your Order?
Our team is here to help with shipping, returns, exchanges and order-related questions.
Email: sales@raahileathers.com
Location: Lahore, Pakistan
If you are contacting us about an existing order, please include your order number so we can assist you more quickly.
Shipping & Returns FAQs
Do you deliver across Pakistan?
Yes. Raahi Leathers ships orders to customers across Pakistan. Delivery times can vary depending on your city, location and courier availability.